Frequently Asked Questions

Is MBS Awards & Promotional Gifts a professional and established business?

We are a family business established over 30 years, an accredited member of the British Promotional   Merchandise Association and BuyLocal and extend an invitation for you to visit us here in Norwich.

How do I get a price?

Go to “Contact Us” on the home page and select your method of communication,
quote the code number,
quantity needed,
colour of product (if appropriate),
number of colours in print requirement (not relevant to engraving),
text required,
image of logo if required.

How do I place an order?

Go to “contact us” on the home page
Email, fax or telephone us quoting your requirements
Await the prompt response of one of our friendly staff who will confirm your EXACT requirements

What are your trading times so that I can speak to a member of staff?

Monday to Friday - 9.00am to 5.30pm
Weekends and all public holidays - Closed throughout the year
Christmas Eve through to 4th January - Closed

How long will goods take from my official order?

Dependant on quantity and product, we expect to complete orders within just a few working days. If an item is out of stock, we will offer an alternative or specify the manufacturers expected lead time. As all engraved items are processed in-house, glassware, awards, metal gifts are generally despatched promptly. Promotional Gifts are manufactured /printed by factories which operate a 2-4 week lead time.
PLEASE NOTE:- We will always quote completion dates at time of enquiry.

Are prices shown in the catalogues inclusive of personalization?

Not on Trophies, Metal Giftware and Glass. We will be pleased to confirm the prices quoted within the web. Promotional Gifts prices are inclusive of personalization in one colour, one position. Additional colours and/or positions will be quoted by our staff.

Is postage/carriage an extra charge?

On small volume we would levy postage or courier charges (whichever is more secure) and would inform you of this charge at time of receipt of your valued order. On volume orders we may waive a charge and would inform you at time of receipt of your valued order.

Is VAT included in catalogue prices?

VAT is included in catalogue, web and quotation prices, except where stated otherwise.

I have a question. Will you answer it?

Yes we will. We value your business and comments. Please send your question via Email.

 

Please feel free to contact us... Tel 01603 616 090 Fax 01603 625 778 Email sales@mbsdirect.co.uk

Showroom opening... Mon to Fri 9.00 - 5.30 Closed weekends & public holidays

MBS Group Unit 1 Kingsway City Trading Estate Norwich, NR2 4UE Click the map for directions